Service & Technical Support

Service & Technical Support 

At The Needham Group, our aim is to significantly reduce our customers’ printing costs, reduce equipment downtime and increase our customers’ efficiency and profitability. We pride ourselves on offering the best quality and most advanced laser coders with the lowest Total Cost of Ownership (TCO); please see below details of our after sales service/technical support and how we ensure minimal running costs for our laser marking customers: 

How we ensure the lowest running costs: 

• NO ink or consumables

Macsa laser marking systems do not use any inks or consumables, ensuring clean and low cost laser coding of your products.

• NO call out charges

We DO NOT charge a one off call out fee, our customers only pay for the time spent on site.

• LOW hourly rates

We ensure that our hourly rates are lower than our competitors.

• Majority of breakdowns remedied over the phone, FREE OF CHARGE

We provide comprehensive training to all operators when our Macsa laser coding systems are installed. This ensures that the majority of issues can be resolved over the phone by one of our Service Engineers; this service is offered FREE OF CHARGE.

• Direct contact with your appointed Service Engineer

We provide you with direct contact details of your appointed Service Engineer which guarantees the fastest response times (no switchboards).

• The most reliable equipment

Macsa has over 100 years experience in laser marking equipment which has resulted in the design and manufacture of the most advanced and reliable scribing lasers. 

Service Contracts

 The Needham Group is dedicated to providing the highest standards of customer service and support for all Macsa laser coders. It is our policy to continuously monitor and improve our customer relations by identifying customer needs and wants and tailor our services to provide the best solution at all times. 

We offer flexible service contracts tailored to suit individual requirements to ensure seamless operation, maximize reliability and minimize down time. Other benefits include: 

• Prolong the life of your laser marking systems
• Maintain reliability and consistency of print quality
• All parts warranted for 12 months
• Unscheduled call outs charged at discounted labour rates
• Minimize down time
• Call out priority
• Saving in service and spares cost